At Anytime Gym we use the membership system Wondr, developed by BRP Systems.
Wondr is your app and digital key to your membership. Here you can easily handle most things yourself:
- Open the door to the gym with the “Open door” (Åben dør) button
- Track your training and streaks
- Buy guest access for friends and family
- Update your payment information
- View and manage your membership, including cancellation
The “Open door” (Åben dør) button is missing
In the event of late payment or other debt to Anytime Gym, Wondr will automatically remove your “Open door” button.
To get the button back, you must make sure that there is money in the account linked to the payment card you have entered into your Wondr app.
If you have received a new card, you must enter your new card: see help below.
You can only pay for your membership, other products and any fees via Wondr!
Buy a guest pass in Wondr
In the video you can see how to buy a guest pass in your Wondr app.
Late payment: what to do?
If your payment is overdue, it is usually because your payment card has expired or there are insufficient funds in your account.
Adding a new card does not automatically pay your balance
Simply adding a new payment card will not automatically pay your bills. Our payment system tries to charge your card for six consecutive days each month, and if the payment does not go through on the 6th day, no further attempts are made. You therefore need to go in and pay the bill yourself.
How to pay your balance manually in the app:
To settle your balance using the notification banner in your app, follow these steps:
- Log in to the app.
- Locate the warning banner at the top of your screen with the headline: “Warning – You have one or more payments that require attention”.
- Tap the button that says “Click here to manage them now”.
- Tap “Pay now” and follow the on-screen instructions.
Experiencing a blank screen via the email link?
If you use the direct payment link from our reminder emails, the screen may appear blank at first. Please wait approximately five seconds, and the payment page will load automatically.
Update card details
Tap the “Update/Add payment card” button just above the “Open door” button, and add your new payment card.
Reminder fee
We charge reminder fees on the 7th, 17th and 27th of each month. If you have been charged a reminder fee, it is because you have not paid for your membership.
To avoid additional costs, you should pay for your membership as soon as possible, including any reminder fees that have been charged.
The “Open door” button will appear again once there is no longer any debt.
There may be a delay of up to 20 minutes before the button appears.
Reset password
Contact us if you have forgotten your password: we will send you an email with a link to reset your password.
Notice period
Scroll down to the bottom of your Wondr app where you see your membership; click on the long red “Edit” button.
A new screen will now appear where you must scroll down a bit, tap “Cancel”, choose a reason for cancelling and finally tap the long red button “End at the time selected above”.
Please note: the notice period is the current month plus one month.
If debt arises during the notice period, your notice will be cancelled, and you can only cancel your membership again once you have paid your debt, after which the notice period starts again.